We typically ship in-stock components within two business days. Kits and larger orders may require up to two weeks to prepare, especially when presoldering is requested. Shipping transit time begins after your order leaves our workshop.

You can reach our customer support team by emailing builder@turnabot.com. Our dedicated team is available to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

Please see the Refund Policy.

No. Expedited shipping only reduces the carrier’s transit time after your order ships. It does not shorten the time needed to prepare, assemble, or presolder your order.

If you have a deadline and need expedited order processing, please email builder@turnabot.com before placing your order. Let us know what you need and when you need it, and we’ll let you know whether we can accommodate your timeline.

Your tracking number will be emailed to you as soon as your order is fulfilled.

For domestic shipping, sometimes we find that USPS can get behind on their tracking info by 24-48 hours. If this doesn't resolve itself within 48 hours, reach out to us through builder@turnabot.com.

Reach out to us at builder@turnabot.com with pictures of the damaged package and a list of missing or damaged parts.

Turnabot provides PDF instructions as well as free online training and build videos. Links to the PDF instructions are at the bottom of each product page. The Turnabot Tech Training e-learning site is in the header of all pages on the website under "Build & Learn" and this link takes you to our YouTube Turnabot instructional playlists.

Read ALL the way through the instructions for your specific product and version before cutting wires or soldering components.

The difference is how much assembly you want to do:

• Standard Kit: You build and solder the bot yourself. It includes the parts, hardware, tools, and instructions you’ll need, but you must provide a soldering iron and wire stripper.

• Pre-Soldered Kit: We assemble and test the wiring harness for you. You install the electronics and assemble the bot—no soldering required.

• Fully Built Bot: We assemble and test the entire bot. Choose Bind ’n’ Battle if you already have a compatible radio, or unBox ’n’ Battle to receive the bot, radio, and charger together—ready to battle.

All kits can also be ordered with a radio and charger.

We often reserve radios for complete kits, so radios may remain available as a kit option even when unavailable as a standalone products. Check the options on the kit listing or contact us to confirm availability.

If anything remains unclear, email us before ordering.

Warranty support normally begins with the seller from whom the product was purchased. Contact that seller and provide your proof of purchase and installation documentation.

Before connecting a battery:

• Confirm the recommended battery voltage.

• Check battery polarity carefully.

• Inspect for solder bridges and loose strands of wire.

• Confirm that every component is connected to the correct terminal.

• Secure wiring away from moving parts.

• Avoid prolonged motor stalls.

• Test the system briefly before completing the final assembly.

When in doubt, send us photographs of your wiring before applying power.

Leave the board installed and email builder@turnabot.com before desoldering anything.

Include your order number, a description of what happened, and clear photos of both sides of the board, and photos of the complete wiring harness from multiple angles. Our team will review the information and recommend troubleshooting steps or explain the warranty process.

No. Please photograph the original installation before removing or desoldering the Malenki. Desoldering it before documenting the installation may make it impossible to determine the cause of the problem and may affect warranty eligibility.

Please include clear, well-lit photographs showing:

• Both sides of the board

• Every solder connection

• The battery and battery connector

• Motor and servo connections

• The receiver and transmitter setup

• The complete wiring arrangement

A short video showing the problem can also be helpful.

Please send:

• Your Turnabot order number

• The Malenki model or version

• Battery type and voltage

• Motor models and quantities

• A description of what the robot was doing when the problem occurred

• Troubleshooting steps already attempted

• Clear photographs and, if possible, a short video

The more information you provide, the faster we can help identify the problem.

Not automatically. Many Turnabot components are designed to be soldered during installation. However, warranty review requires clear photographs of the original installation before the component is removed or desoldered.

Damage caused by incorrect wiring, reversed polarity, solder bridges, excessive voltage, overheating, modification, or physical impact will not qualify as a manufacturing defect.

Installed or soldered electronics generally cannot be returned as new products. If you believe the component is defective, contact builder@turnabot.com before removing it. We will review the installation and determine the appropriate next step under the applicable return or warranty policy.

Warranty support normally begins with the seller from whom the product was purchased. Contact that seller and provide your proof of purchase and installation documentation.

Before connecting a battery:

• Confirm the recommended battery voltage.

• Check battery polarity carefully.

• Inspect for solder bridges and loose strands of wire.

• Confirm that every component is connected to the correct terminal.

• Secure wiring away from moving parts.

• Avoid prolonged motor stalls.

• Test the system briefly before completing the final assembly.

When in doubt, send us photographs of your wiring before applying power.